PRIVACY POLICY 

Held by Nature Osteopathy, ABN: (“us” “we” “are”) recognises the importance of privacy and are committed to protecting and respecting your rights to control any personal information we may collect and use. We provide this Privacy Policy under the Privacy Act 1988 (Cth) which describes the way in which we may collect, hold and disclose personal information when you use our Service. This privacy policy applies to our website www.heldbynature.com.au which is operated by us, and to the products and services provided by us.

PURPOSES FOR HANDLING PERSONAL INFORMATION

While using our Service, you may be asked to provide personally identifiable information (“Personal information”) that can be used to contact or identify with you. Personal information may include, but is not limited to: name, email address, telephone number, date of birth, payment information and records of your dealings with us.

COLLECTION OF YOUR PERSONAL INFORMATION

We collect, hold, use and disclose personal information for the following purposes and personsal information will not be further processed in any manner that is incompatible with these purposes:

  • to enable you to personalise or customise your experience of our service

  • to communicate with you

  • for administrative purposes and internal record keeping

  • for analytics, market research and business development, including operating and improving our website, associated applications and associated social media platforms

  • to assess applications for employment

  • for purposes disclosed to you and to which you have consented Information may be collected via our website automatically by way of Cookies. Cookies are files with a small amount of data, sent to your browser from a website you visit. This helps the site remember information from when you have accessed services, which can make sites more useful to you and allow easier access on subsequent occasions. You may elect to reject cookies and still use our Service, however in doing so, you may not be able to use some portions of our Service.

LOG DATA

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your computers Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

DEVICE DATA

Information may also be collected about the device you are using to access our service. This data may include the type of device, operating system, unique device identifiers, device settings and geo-location data. What we collect may depend upon on the individual settings of your device software.

DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

We will not sell, distribute or lease any of your personal information to third parties unless we are required to by law or have your consent. We may use your personal information, including your contact details, to provide you with relevant consumer information, notify you of products, services or offers which we believe to be integral to the provision of our Service. We may provide relevant health information to other medical service providers, such as your general practitioner or any specialist medical practitioners. We will only supply this information with your consent, or in circumstances where it may be required for the delivery of health services, referral to other health providers, for billing and liaising with government offices regarding Medicare entitlements and payments, where it is necessary to prevent or lessen serious threat to one’s life, safety or health, or any other reason permitted by law.

LINKS TO OTHER SITES

Our service may contain useful links to other sites which are not operated by us. If you click on the third party link, you will be directed to that third partie’s site. We advise you to review the Privacy Policy of every site/service you visit. This Privacy Policy does not cover information that you submit on other websites (ie. Instagram, Facebook, Pinterest, Linkedin, Twitter, or the like), even if we communicate with you on those sites. That information is governed by the privacy policies on those websites, and is not governed by this Privacy Policy.

YOUR RIGHTS AND CONTROL OF YOUR PERSONAL INFORMATION

By providing your personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy.

Our service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children under the age of 18. If we discover a person under the age of 18 has provided us with Personal Information, we will delete such information from our servers. If you are a parent or guardian and you are aware that your child has provided us with Personal information, please contact us.

ACCESS AND ACCURACY

You can access/correct information we hold about you at any time by contacting us at (email address). We encourage you to contact us any at any time in order to keep our records up to date.

SECURITY OF YOUR PERSONAL INFORMATION

We make all reasonable efforts to ensure that your personal information is stored securely, both in physical and electronic form, protecting it from mis-use, interference and loss caused by unauthorised access, modification or disclosure. You information may be held in both paper and electronic forms and all staff are obliged to treat all personal information that we hold as confidential.

OPTING OUT

If subscribed to our email marketing communications you have the right to unsubscribe from receiving such information from us at any time by following the instructions at the bottom of our communication/emailing us to have your details removed from marketing communication.

QUESTIONS AND CONCERNS

If you have any questions, concerns or complaints about the way in which your personal information has been handled you may contact us at any time. We will respond to all correspondence in a timely manner. Contact Held by Nature Osteopathy If you have any questions in regards to this privacy policy, please contact us via our website enquiry form or email.

CHANGES TO THIS PRIVACY POLICY

This privacy policy will be reviewed on a regular basis to ensure accuracy on how this website interacts will all of those who access it. Our aim is to provide you with the optimal experience when accessing our Service, we will endeavour to take all reasonable steps to let you know about any changes via our website. Your continued use of our Service after any changes will be seen as acceptance of our practices in regards to privacy and personal information.

This policy is effective as of 7/04/2022.